Using Form 2, the analysis looks like;
2.1 They indicate the correct goals as follows:
FORWARD ALL CALLS
TO 492 1234
PICK UP THE HANDSET
and then CLEAR FORWARDING
and then SPECIFY FORWARDING
2.2 Based on the initial goal structure indicated above, they indicate the following;
Failure to add goals. 0%
Failure to drop goals. 0%
Addition of spurious goals. 0%
Failure to check progress. 0%
Premature loss of goals. 0%
Super-goal kill off. 0%
The above suggests that none of users will fail to add the PICK UP THE HANDSET goal into their structure (based on initial goal structure above).
Based on the results of 2.2 above they indicate the following;
3.1 What percentage will fail to choose the correct
available action. 0%
3.2 There is no label available
3.3 What percentage will fail to develop correct action given a lack of an appropriate label. 0%
3.4 What percentage will choose the wrong action to achieve the desired goal. 0%
3.5 What percentage will have trouble selecting the appropriate action during a system time out. 0%
3.6 What percentage will find it physically difficult to perform the correct action. 0%
Clearly, the group feels that the user will have no problems executing the action PICK UP THE HANDSET
Based on the results of 3.1-3.6 above they indicate the following;
4. The system response for the action PICK UP THE HANDSET is a dial tone
4.1 What percentage of users will not see progress and try to quit or backup. 0%
4.2 List all the current goals that have been accomplished.
PICK UP HANDSET 0%
4.3 No incomplete goals exist.
4.4 What percentage of users might prematurely terminate their "and-then" structure due to the similarity between the subgoal and the supergoal. 0%
4.5 No new goals
4.6 No other new goals.
Reaching form 4, the analysts assume the correct action is taken, and note the system response as a dial tone. They also note that all users will consider that they have made progress (see 4.1) since they can physically tell if they have picked up the handset. In item 4.2, the analysts indicate that the PICK UP HANDSET goal is complete, and that all users will recognize this. In item 4.3 they do not note any goals that might appear complete which are not. In item 4.4, they note that PICK UP HANDSET is the first subgoal of an "and-then" structure, so that the next subgoal CLEAR FORWARDING, should become active. They do not think PICK UP HANDSET is similar to the supergoal FORWARD CALLS TO 492 1234, and thus they do not think any users will wrongly drop any goals here. They do not indicate any new goals in item 4.5 or 4.6