Bibliography and other sources to Check Out

Ehrlich, K., Butler, M. and Pernce, K. (1994) Getting the whole team into usability testing. IEEE Software, p89-90.

A short, but useful article which describes techniques they've used to involve other team members in usability testing.

Fernandes, T. (1996) The Claris Interface Design Group: A Personal Retrospective. In CHI 96 Conference Companion to Human Factors in Computing Systems, p139-140, ACM. 

Short retrospective article on the experience of creating a usability group.

Lund, A. (1996) Advertising Human Factors. Ergonomics in Design, 4(4), p5-11.

Describes how human factors became the basis for Ameritech's television advertising campaign.

Wiklund, M. E. (Ed) (1994) Usability In Practice - How Companies Develop User-Friendly Products, Academic Press.

This bulk of information in this web page is based on a summarization of the case studies described in this book.

Davenport, L. (1996) Gaining Approval from the Top Down (Executive Approval). In notes of SIG: Corporate Pioneers.  Lessons Learned: Introducing and Promoting Usability testing in a Corporate Environment, p3-7.

Lund, A. (1996) Marketing Usability Within an Organization. In notes of SIG: Corporate Pioneers.  Lessons Learned: Introducing and Promoting Usability testing in a Corporate Environment, p13-14

Miller, M. (1996) Gaining Approval From the Bottom Up (Development Teams). In notes of SIG: Corporate Pioneers.  Lessons Learned: Introducing and Promoting Usability testing in a Corporate Environment, p8.

The references from the SIG on Corporate Pioneers discuss each author's recommendations based on personal experience.

Note: much of the information on this web page is also based on my own experiences working in a human factors group for the past three years.

Some general human factors, human-computer interaction, usability related links...

"HCI Launching Pad"  - A highly recommended HCI index

"Index of HCI-Related Material"  - Another highly recommended HCI index

Virginia Tech Human Factors Engineering Center  - My alma mater

UTEST on the web  - The web site for the UTEST listserv

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