Summary of Specific Techniques

Quality to develop

Techniques you can apply

Upper management support

• Include management people in testing.
• Get a top level "champion"
• Understand and address Top Management Concerns
• Follow-up any  communications that involve you
• Have the answers to the concerns raised by managers
• Produce and present a professional proposal to management
• Do now and ask for forgiveness later...
• use minimal techniques and get quick results... (link to other section)
• use vocal key customers as test participants

• State up front, exactly what is required when being hired into the company
• Consider the effect of funding models
• Have an identifiable, centralized group which can provide de-centralized support

• Involve developers/team members in the testing process.
  • informal testing
  • sit-in sessions
  • usability nights
  • use video to document results
• Produce hands on prototypes
• Provide quick turnaround on results/feedback
• Provide tangible deliverables
• Don't be the "police"
• Understand that developers are "people" and treat them accordingly

• Get qualified personnel with appropriate education, background, and personal skills

• Carefully choose initial projects
• Choose your battles
• Tailor your processes/methods/approach to adapt to existing procedures/methods
• Speak the language

• "Just do it"
• Educate
• Become the center of expertise
• Market yourselves
• Do your job well
• Present at project/design reviews

• Make management understand usability's role in the market