[1] Baecker, R., Grudin, J., Buxton, W., and Greenberg, S. (eds.) Extract: Chapter 2: Design and evaluation. In Readings in Human Computer Interaction: Towards the Year 2000. Morgan-Kaufman, pp. 73-91.
[2] Desurvive, H. Chapter 7: Faster; Cheaper!! Are Usability Inspection Methods as Effective as Empirical Testing? In Usability Inspection Methods, Nielsen, J. and Mack, R.L., Eds. John Wiley and Sons, New York, 1994, pp. 173-202.
[3] Dix, A., Finlay, J., Abowd, G., and Beale, R. Chapter 11: Evaluation Techniques. Human Computer Interaction. Prentice Hall, 1993. pp.363-400.
[4] Jefferies, R., Miller, J., Wharton, C., and Uyeda, K. User interface evaluation in the real world: A comparison of four techniques. In Proceedings of CHI '91, (New Orleans, LA, April 28 – May 3, 1991), ACM, New York, pp. 119-124.
[5] Karat, C., Campbell, R., and Fiegel, T. Comparison of empirical testing and walkthrough methods in user interface evaluation. In Proceedings of CHI '92, (Monterey, CA, May 3-7), ACM, New York.
[6] Karat, H. Chapter 8: A Comparison of User Interface Evaluation Methods. In Usability Inspection Methods, Nielsen, J. and Mack, R.L., Eds. John Wiley and Sons, New York, 1994, pp. 203-233.
[7] Mack, R. and Nielsen, J. Executive Summary. In Usability Inspection Methods, Nielsen, J. and Mack, R.L., Eds. John Wiley and Sons, New York, 1994, pp. 1-23.
[8] Molich, R., and Nielsen J. Improving a human-computer dialogue. Communications of the ACM 33, 3 (March 1990), pp. 338-348.
[9] Muller, M., et al. Participatory heuristic evaluation: process-oriented extensions to discount usability. US West Advanced Technologies, 1996.
[10] Nielsen, J., and Molich, R. Heuristic evaluation of user interfaces. In Proceedings of CHI '90, (Seattle, WA, April 1-5), ACM, New York, pp. 249-256.
[11] Nielsen, J. Finding usability problems through heuristic evaluation. In Proceedings of CHI '92, (Monterey, CA, May 3-7), ACM, New York, pp. 372-380.
[12] Nielsen, J. Usability Engineering. Boston: Academic Press, 1993.
[13] Nielsen, J. Chapter 2: Heuristic Evaluation. In Usability Inspection Methods, Nielsen, J. and Mack, R.L., Eds. John Wiley and Sons, New York, 1994, pp. 25-62.
[14] Nielsen, J. Enhancing the explanatory power of usability heuristics. In Proceedings of CHI '94, (Boston, MA, April 24-28), ACM, New York, pp. 152-158.
[15] Sawyer, P., Flanders, A., and Wixon, D. Making a difference – The impact of inspections. In Proceedings of CHI '96, (Vancouver, BC, April 13-18), ACM, New York, pp. 376-382.
For more information on heuristic evaluations try Jakob Nielsen's site. This site also has a link to search the Internet for more information on the suject matter.