The Importance of Awareness for Team Cognition in Distributed Collaboration

Gutwin, C. and Greenberg, S. (2004)
The Importance of Awareness for Team Cognition in Distributed Collaboration. In Team Cognition: Understanding the Factors that Drive Process and Performance. (E. Salas and S. M. Fiore, Ed.). Washington, APA Press, pages 177-201. Earlier version as Report 2001-696-19, December.

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Abstract

We argue that groupware designs and groupware systems must support workspace awareness if it is to enhance team cognition in distributed collaboration. We first articulate the characteristics of workspace awareness typical in the everyday world: what information people require, and the mechanisms they typically use to get it. This will help designers know what information must be captured, transmitted, and presented to all team members. Next, we introduce several interface techniques for actually capturing and presenting awareness information in our electronic workspaces. Finally, we validate the effectiveness of one interface technique by summarizing our experimental evaluations of it.

Bibtex entry

@INBOOK { 2004-WATeamcognition.APABook,
CLASS = { CHAPTER },
AUTHOR = { Gutwin, C. and Greenberg, S. },
TITLE = { The Importance of Awareness for Team Cognition in Distributed Collaboration },
BOOKTITLE = { Team Cognition: Understanding the Factors that Drive Process and Performance },
PAGES = { 177-201 },
PUBLISHER = { APA Press },
ADDRESS = { Washington },
YEAR = { 2004 },
EDITOR = { E. Salas and S. M. Fiore },
NOTE = { Earlier version as Report 2001-696-19, December },
}